1a. Payment methods at e-shop

You choose between several payment methods:

• aa) Advance payment via delivered invoice - After receiving your order with a prepayment note, we will send you an invoice with a payment slip. Immediately after receipt of your payment we will send you the goods according to your order. Bank details: UBS AG, 8098 Zurich, Clearing 267, account no. 834437.01Y, IBAN no. CH870026726783443701Y, SWIFT address/BIC: UBSWCHZH80A
• ab) Credit card (Mastercard, Visacard, Postcard, American Express) - When ordering via e-shop, you enter your card number and expiry date an.
• ac) PayPal - You pay via your PayPal login
• ad) TWINT - You pay via the Twint APP
• ae) Google Pay - You pay via the Google Wallet
• af)Apple Pay - You pay via the Apple Wallet
• ag) Heylight 12/24/36 months installment payment (up to max. CHF 15,000.00) - Direct payment processing via forwarding to Heylight website
• ah) Purchase on account (incl. installment payment) (up to max. CHF 3,000.00) - is processed by CembraPay AG. The General Terms and Conditions and the Data protection declaration of CembraPay AG

CembraPay Screening apply: In order to check whether we can offer you the CembraPay payment option, we (as data controller) send CembraPay (as data processor) your personal data (name, address, date of birth, contact details (email, telephone number) as well as IP address, proxy servers used, etc.). CembraPay processes your data exclusively for the purpose of carrying out the credit check.

1b. Payment methods for shop purchases (store in 5430 Wettingen / 9500 Wil)

• ba) Cash payment
• bb) Credit card (Mastercard, Visacard, EC-Direct, Postcard, Amexco, Diners Club)
• bc) TWINT

2. Shipping conditions for postal parcels

When sending postal parcels up to 10kg, a transport cost of CHF 9.90 will be charged, or CHF 19.90 (from 10 to 30kg) for advance payments or card payments. Additional costs will be charged for bulky goods delivery (length 100cm or more). For deliveries from 30kg cargo domicile, the transport costs are calculated depending on the weight (unless included in the price) (S. Point 16).

Paid permits for travel, loading costs (train, cable car, electric cars, etc.) are not included in the delivery price and will be invoiced to the customer separately.

Shipping takes place with the Planzer parcel service - unless you specify otherwise, the packages will be deposited at the delivery address without a signature. If no deposit is desired, the shipping method “Swiss-wide shipping (registered mail)” must be selected during the ordering process (surcharge CHF 2.00). Without such a selection, liability for any package loss is completely excluded.

3. International shipments

Shipments abroad are only carried out against advance payment. Postage and fees are borne by the purchaser. When ordering from abroad, prices exclude VAT. The respective state VAT. must be paid upon delivery. Not all products from the Shark range can be delivered abroad. Please inquire about shipping options abroad in advance. No returns are accepted for international shipments.

4. Minimum order

Minimum order CHF 20.– (Switzerland) or + CHF 100.– (abroad).

5. Express

Express deliveries are only made upon request and the costs are borne by the recipient.

6. Exchanges, complaints and cancellations

Any complaint about defects must be received in writing by the sender within 14 days of receipt of the goods. Goods that are justifiably complained about, for example due to a manufacturing or material defect, are entitled to have the defect rectified, exchanged or a corresponding credit note. The type of processing depends on the type of defect and the availability of the goods. A cash payment instead of a credit is excluded.

A payment of existing credits can be made at the customer's request. A processing fee of CHF 10 will be charged for this.

In addition to the statutory warranty rights, Shark Fitness AG grants a voluntary return or exchange right of 14 days from receipt of the goods. This voluntary right of return or exchange only applies to unused, undamaged, complete and originally packaged goods. The original packaging must not be directly pasted, labeled or otherwise damaged. All accessories and all components must be returned in full.

The following are excluded from the voluntary right of return and exchange:

• Items with reduced prices, in particular promotional prices, clearance prices and exhibition prices
• Books, videos, DVDs, MCs, CDs and USB storage devices
• Sports nutrition and Food
• all textiles for hygienic reasons
• all products or product components made of fabric or textile materials, in particular fabric balls, neck pillows, textile covers, covers, upholstery covers and comparable items
• Items that have been individually modified or manufactured through orderable options
• Items that have been used, worn after delivery, have been soiled, damaged or otherwise changed

Textiles are not just clothing items, but all products and product components made from textile materials. This includes in particular Fabric balls, neck pillows, textile covers, covers, upholstery covers and comparable textile products.

In the event of an exchange or cancellation for other reasons that are not based on a defect for which Shark Fitness AG is responsible, a processing fee of 10% of the invoice amount, but at least CHF 10.–, billed.

In the event of cancellations of ordered items that contain the note “Delivery dates on request” on the website, a processing fee of 10% of the invoice amount, but at least CHF 10, will be charged without prior request.

Any card fees that have already been incurred or charged by the payment service provider, especially for payments via PayPal or Saferpay, will not be charged in the event of cancellations or refunds refunded.

The customer bears the costs for returns within the scope of the voluntary right of return or exchange. Unpaid shipments will not be accepted. The goods must be adequately protected for return shipping and packed in a suitable shipping box. If the goods or the original packaging are damaged due to inadequate packaging, a corresponding reduction in value can be charged.

The customer's legal rights in the event of defective or incorrectly delivered goods remain unaffected by the above regulations.

7. Damage

Damage that occurs during shipping must be reported immediately to the delivering authority, e.g. post office, freight forwarder, etc.

8. Guarantee

All guarantees are valid from the place of purchase (bring-in guarantee), unless otherwise stated. Any returns or replacement deliveries under guarantee are at the customer’s expense. Alternatively, warranty replacements can be carried out in advance notice in the Shark Fitness Shops in Wettingen or Wil.

 

II. General Terms and Conditions for Device Purchase

9. Warranty and warranty exclusions

Device warranty

The warranty depends on the type of warranty specified for the respective product. This can include a guarantee on labor and spare parts or a complete guarantee (labor, travel time and spare parts up to a maximum of 4 hours total travel time within Switzerland).

Consumables and wear parts such as upholstery, ropes, cables, batteries, V-belts, handlebar covers, adjustment mechanisms and similar components are excluded from the guarantee. Also excluded are travel and working times for the exchange of attachments, the replacement of which is carried out within the scope of the guarantee, provided that their exchange is reasonable for the customer.

Warranty claims expire if changes, modifications or repairs to the device are carried out independently or by persons not authorized by Shark Fitness. Only work carried out by an assembly team or service partner authorized by Shark Fitness remains covered by the warranty.

Construction, maintenance, transport, assembly and installation are not part of the warranty services. Service costs for operations outside the guarantee will be charged separately upon request.

 

Warranty exclusions

The following are particularly excluded from the guarantee:

1. Repairs or replacement of wearing parts.
2. Missing proof of purchase (e.g. proof of purchase, receipt, Receipt).
3. Damage resulting from improper or improper use, non-observance of the operating or training instructions, inadequate care or maintenance, corrosion or oxidation caused by moisture, sweat, salt, chlorine-containing substances or other corrosive influences, including resulting damage to frames, guide rods, screws, cables, bearings as well as electrical and electronic components, improper transport or improper use Storage, use outside the area of use intended by the manufacturer (e.g. in garages, winter gardens, on balconies, in saunas, indoor swimming pools or comparable damp or corrosive environments) as well as damage caused intentionally or negligently.
4. Minor defects that do not affect the function or usability of the device.
5. Damage caused by force majeure or improper transport.
6. Incorrect area of ​​use, overuse or misuse of the device. A warranty does not apply if the device is used outside the intended area of ​​use (e.g. home use, light institutional or fully commercial use). The intended area of ​​use can be seen in the detailed warranty information in the “Warranty” tab of the corresponding device.

10. Specification changes, accessories, missing price information

Price, color and technical specification changes are reserved at any time. Price and technical information subject to errors. Color deviations between the product and the catalog/internet images are possible. Deviations in the product images are possible.

Accessories shown such as bars, plates, dumbbells, handles, etc. are not included in the price unless they are listed as accessories in the article.

Products without price information but which can be placed in the shopping cart are not considered valid orders.

11. Delivery times and availability

Unless otherwise stated for the respective product, the regular delivery time is usually 2-5 working days. Subject to prior sale and partial deliveries.

Availability from stock

The statement “available from stock” refers to product availability without assembly and installation. For orders including assembly and installation, the delivery time may be extended by 1-2 weeks due to scheduling and coordination of the assembly order. The availability shown does not represent a binding reservation. Due to interim sales, it may happen that a product is no longer available from stock when the order is received. The display may differ from the actual stock availability, particularly if supplier orders are already in progress.

Delivery date on request

Products with the availability information “Delivery date on request” are not available from stock. We recommend that you inquire about current availability and the expected delivery date before placing your order.

Inquiries about eShop orders

Inquiries about delivery times for eShop orders that have already been placed should only be sent by email to info@sharkfitness.ch . Please be sure to include the corresponding order number.

12. Validity of an offer

Offers are valid for 10 days.

13. Price lists

All price lists printed before July 1, 2025 will no longer be valid.

14. Credits

Credits are valid for 5 years from the date of issue.

15. Promotional prices

Definition of promotional prices: the promotional prices stated in the e-shop are Promotional Offers/Special Offers/Special Offers/Set Offers. The promotional prices are subject to change at any time. Please find out about the current promotions from our shop staff.

16. Definition of transport (from 30kg)

Transports (from 30kg) are understood to be delivery by a freight forwarder to the sidewalk (ground level) without assembly and installation. Requirements are free access in front of the delivery building (camion, delivery van). Possible delivery times Monday to Friday 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m. Arrangement of a fixed date is possible for an additional charge of CHF 80.

The following shipping prices apply to transport not included in the price: 30 to 50kg CHF 75.–, 51 to 100kg CHF 95.–, 101 to 750kg CHF 125.–. Paid permits for travel and loading costs (train, cable car, electric cars, etc.) are not included in the delivery price and will be invoiced to the customer separately.

17. Definition of transport, assembly and installation

Transportation, assembly and installation is understood as delivery, assembly and setup by the assembly/installation team. Requirements are free access in front of the delivery building (camion/delivery van), door/aisle/staircase widths of at least 80cm. Special installations are excluded (see point 18). The assembly includes assembling and setting up the device, subsequent testing and cleaning of the assembly area, as well as the disposal of the packaging material. The day and time of assembly and installation will be agreed with the customer in advance. Paid permits for travel and loading costs (train, cable car, electric cars, etc.) are not included in the delivery price and will be invoiced to the customer separately.

18. Special installations

Separate offers apply for special installations. Special installations include deliveries with a total travel time of over 4 hours or a total travel distance of over 300km, special access such as spiral staircases, screed, use of crane trucks, mountain deliveries. Paid permits for travel and loading costs (train, cable car, electric cars, etc.) are not included in the delivery price and will be invoiced to the customer separately.

19. Data protection article

The data you store is used exclusively for more convenient order processing so that you do not have to enter it again the next time you shop (cookies). Credit card numbers are not saved. Your data will neither be sold nor made available to third parties except any sub-suppliers for the purpose of delivery.

20. Place of jurisdiction

The place of jurisdiction is Wettingen.