We are experts in fitness equipment & training accessories and are happy to answer questions about sports & fitness.

Allgemeine Fragen
General Questions
Can I see and test your fitness equipment?

With pleasure! In our two stores in Wettingen and Wil SG Our showrooms feature a wide variety of equipment. Please call us to schedule an appointment and minimize potential waiting times.

Do you also sell used fitness equipment?

Not usually. However, we regularly offer our customers demonstration units from our showrooms. If you are interested in a demonstration unit, please contact us.

I'd like to rent a piece of fitness equipment. Is this the right place for that?

No, unfortunately we do not rent out fitness equipment.

Which device is right for me?

If you would like to improve your fitness but have not yet chosen a piece of equipment, make an appointment at a Shark Fitness shop in Wettingen or Wil SG. We will be happy to advise you!

I want to build a lot of muscle mass quickly, how do I do that?

Your health is very important to us. Visit a Shark Fitness shop for advice on whether nutritional supplements would be suitable for you and, if so, which ones.

The display of my exercise equipment remains black. What can I do?

Check the connections. If the problem persists, contact us.

What do I need to do if I want to have my fitness equipment repaired?

Fill in the service form on our website. Our qualified service team will contact you and arrange the repair.

Will you still visit me if I didn't buy the device from you?

No. However, we will be happy to help you find the appropriate customer service team for equipment from other suppliers.

Does my fitness equipment need to be serviced?

There is no simple answer, as the need for maintenance depends on several factors. For cardio equipment such as treadmills, we recommend regular maintenance according to usage. If you use the equipment several times a week, its functions should be inspected annually. For strength training equipment, we recommend servicing at least every two to three years. Please also complete a service request for this.

How do you calculate the service costs?

When calculating service costs, we take into account the repair time, the parts required, travel and the urgency of the call-out. If you can allow us a little more time, we can combine the trip with other appointments and keep travel costs down.

Recently, one of my appliances needed servicing. Your service technician was extremely friendly and very competent. What can I do to ensure this employee performs my service next time as well?

Send us your feedback, whether you were particularly satisfied or something did not meet your expectations. We will try to take your wishes into account when planning our next service visit!

When comparing prices, I noticed that you offer a certain device at a lower price than your competitors. Why do many devices cost more at other retailers?

We keep our margins tight and pass various price advantages directly on to our customers. These may come from favourable purchasing terms due to our order volumes or supplier promotions that we pass on to you. Please feel free to contact us if you have any questions!

Shark Fitness is not marked with a consumer seal of approval. Why not?

Many quality seals do not deliver what they promise and charge high fees. We prefer to avoid these costs and offer our premium products at slightly lower prices instead. That way, you benefit directly as a customer.

What can I get free of charge at Shark Fitness?

We offer free, personal advice, and you can try out fitness equipment when you visit one of our Shark Fitness shops in Wettingen or Wil SG. Take advantage of this service and let our experts explain the equipment that suits your needs, with no obligation. Make an appointment with us today.